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Frequently Asked Questions (FAQ)
At Sury Optical, we believe in providing clear, straightforward answers to all your eyewear and eye care questions. Whether you're looking for new glasses, need an eye exam, or want to understand your insurance options, this FAQ section is designed to help you quickly find the information you need. We’ve organized the most common questions into categories for easy navigation. Click on any topic below to learn more about our services, lens options, pricing, insurance, repairs, and more. If you don’t see your question listed, feel free to call us at (847) 551-1322 or visit us in-store—we’re always happy to help!
Which payments methods I can use
- Cash, Credit/Debit Cards.
- FSA/HSA Accepted.
- Financing & Payment Plans Available.
Do I need an appointment to visit Sury Optical?
➡ No, walk-ins are welcome for browsing frames, fittings, and adjustments. However, we recommend scheduling an appointment for eye exams to avoid wait times.
Do you sell contact lenses?
➡ Currently, we specialize in prescription glasses and sunglasses. If you’re looking for contact lenses, please contact us to check availability.
What types of eyewear do you offer?
➡ We offer a wide selection of prescription eyeglasses, sunglasses, and specialty lenses for men, women, and children. Our collection includes designer brands such as Ray-Ban, Oakley, and Gucci.
What are the best lenses for reducing glare while driving?
➡ We recommend polarized lenses for sunglasses and anti-reflective coatings for prescription glasses to reduce glare from headlights and sunlight.
Do you offer blue light filtering lenses?
➡ Yes! Our blue light protection lenses help reduce eye strain from prolonged screen exposure. These are great for people who use computers and mobile devices frequently
Can I get transition lenses that darken in sunlight?
➡ Yes, we offer Transitions® light-adaptive lenses, which automatically adjust to lighting conditions.
Do you offer scratch-resistant lenses?
➡ Yes, all our lenses come with scratch-resistant coatings for durability. Zeiss DuraVision® Platinum coatings provide the highest level of scratch resistance.
Who provides eye exams at Sury Optical?
➡ Eye exams are performed by Simpson Eye Physicians & Surgeons, an independent ophthalmology practice located on-site.
How do I schedule an eye exam?
➡ You can book an appointment directly with Simpson Eye Physicians & Surgeons by calling (847) 426-0227.
What services do Simpson Eye Physicians & Surgeons offer?
➡ They provide comprehensive eye care, including:
✔ Routine Eye Exams & Prescription Updates
✔ Cataract Surgery & Intraocular Lens (IOL) Technology
✔ Glaucoma Diagnosis, Management & Surgery
✔ Eyelid Surgery (Oculoplastic & Reconstructive Procedures)
✔ Retinal Disease Care (Diabetic Retinopathy, Macular Degeneration, Retinal Detachment Repair)
✔ Dry Eye Syndrome Treatment (Punctal Plugs, Thermal Therapy - OCuSOFT®)
✔ Optical Services (Eyeglass Prescriptions & Fittings)
How often should I get an eye exam?
➡ Adults & Seniors: Every 1-2 years for general eye health.
➡ Children: Every 1-2 years, depending on their vision needs.
➡ Diabetic Patients & High-Risk Individuals: Every 6-12 months, as recommended by your doctor.
Do you accept vision insurance?
➡ Yes! We accept most major vision insurance plans. Please contact us to verify coverage.
Can I use my FSA or HSA card to pay for my glasses?
➡ Yes! Prescription glasses and eye exams are eligible expenses for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Do you offer payment plans?
➡ Yes! We offer flexible financing options for qualified customers.
How long does it take to get my glasses?
➡ Most prescription glasses are ready within 7-10 business days, depending on the lens type and any special coatings.
What if my prescription doesn’t feel right?
➡ We offer a 60-day prescription accuracy guarantee. If you experience discomfort, let us know and we’ll work with you to fix it at no extra charge.
Do you offer free adjustments and repairs?
➡ Yes! We provide free lifetime adjustments and minor repairs for glasses purchased from our store.
Sury Optical – Expert Eyewear & Personalized Service
Discover premium eyewear with personalized care at Sury Optical. From stylish frames to high-quality lenses, we help you find the perfect fit for your vision needs. Visit us today for expert guidance and exceptional service!